Refund Policy

Payments for Dawsha are processed by Paddle.com, our Merchant of Record. Refunds are handled by Paddle under this policy.

Pro subscription

You can request a full refund within 14 days of your first Pro payment. Renewals can be refunded within 14 days of the renewal if Pro was not used during that period. Cancelling stops future renewals; you keep Pro until the end of the period already paid.

Credits

Unused credit purchases can be refunded within 14 days of purchase. Credits that have already been spent on characters or packs cannot be refunded.

How to ask

Reply to your Paddle receipt email, or visit paddle.net to find your order, or email us at myao.apps@gmail.com. Approved refunds are returned to the original payment method; the bank may take a few days to show it.

Digital access and your statutory rights

Dawsha Pro and credits give you immediate access to a digital service. By starting to use them right after purchase, you ask us to begin the service immediately and acknowledge that, where a statutory “cooling-off” withdrawal right would otherwise apply, it no longer applies once you have started using the service. This does not affect the voluntary 14-day refunds in our Refund Policy, or any rights that cannot be waived under your local law.

Problems

If something you paid for did not unlock, contact us first — we will fix it or refund it.